How allv handles personal data

Who we are

allv provides AI-powered software that helps users automate tasks across chat, workflows, runs, memory, and integrations. For this policy, "allv," "we," and "our" refer to the service operator responsible for delivering this platform.

This policy applies to information processed when you use allv websites, customer documentation, product interfaces, and support channels.

Data we collect

We collect information needed to provide, secure, and improve the service.

• Account data: name, email address, authentication and security settings.
• Workspace and usage data: workspace settings, run/workflow history, approvals, preferences, and service interactions.
• Connection data: information required to connect external providers and execute authorized actions.
• Support data: messages you send through the contact form and support requests.
• Technical data: device, browser, logs, and security telemetry needed for performance and abuse prevention.

How we use data

• Provide core product features, including chat, workflows, and run execution.
• Authenticate users and protect account security (including MFA support).
• Operate billing, subscriptions, and refund handling.
• Deliver product and service notifications you enable.
• Investigate reliability, fraud, abuse, and illegal activity.
• Improve product quality and customer support.

Legal basis (EU-generic)

Where EU data protection rules apply, we process personal data based on one or more legal grounds:

• Performance of a contract to provide allv services.
• Compliance with legal obligations.
• Legitimate interests, including security, abuse prevention, and operations.
• Consent, where a consent-based activity is required.

Data sharing and international transfers

We may share data with trusted processors and service providers that support hosting, authentication, billing, analytics, support, and communication delivery. We do not sell personal data.

Because we use global infrastructure providers, your data may be processed in countries outside your own. When required, we use appropriate safeguards and contractual controls.

Retention and security

We retain personal data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements.

We use technical and organizational safeguards designed to protect personal data. However, no method of transmission or storage is fully risk-free.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain data processing, and to request data portability.

To make a privacy request, use the contact form. We may ask for verification before processing your request.

Children's privacy

allv is not intended for children. If you believe personal data from a child was provided to us, please submit a request via /contact so we can review and take appropriate action.

Policy updates and contact

We may update this policy to reflect product, legal, or operational changes. If material updates are made, we will update the date shown at the top of this page.

For privacy, legal, or data requests, please use the contact form.